Contact & Connect with BikeCo.com
Questions on MTB or eMTB bikes or bits? We’re here to help!
Use the web chat or contact us by email, phone or come to the brick and mortar in South Orange County!
Check out our social media channels and sign up for our emails for the latest in MTB including tips and tricks, reviews, demos and deals.
Contact Our Team
Email:
CustomerService@BikeCo.com
Phone:
949-470-1099
Address:
The Bike Company
21098 Bake Parkway #112
Lake Forest, CA 92630
Hours:
Monday / Friday: 10:00 am – 6:30 pm
Saturday: 10:00 am – 5:00 pm
Want to have early access to #thebestinMTB?
Sign up for BikeCo.com’s weekly newsletter to see the latest MTB products, tips and tricks, upcoming demos and deals from our favorite brands.
Connect with BikeCo
Stay connected with BikeCo across social media, shop shreds and our emails.
From fresh builds, racing shots, behind the scenes, new products to off topic things we find awesome: we post often to Instagram.
Mention us or tag us and we may re-post your bike or adventure!
#thebikecompany
Similar to our Instagram we work to post often on Facebook. Find links to our latest blogs, how-to’s, videos and more.
Brick & Mortar
In Orange County? So are we… Aliso Woods Canyon, Laguna Beach, Santiago Oaks, Whiting Ranch, The Luge, Joplin, San Juan Trail – that’s our neck of the woods.
BikeCo is located at 21098 Bake Parkway #112 Lake Forest, CA 92630
Bake is an easy exit located near where the 5 and 405 come together (not too far from the Irvine Spectrum).
Join the BikeCo Team
At the Bike Company, we are incredibly passionate about both taking great care of our customers and dialing them in all their mtb needs.
If you share our passion and are a hardworking team player looking for a fantastic career opportunity, we want to hear from you.
We hire energetic sales staff and talented bicycle mechanics for part time and full time positions.
Together, the BikeCo team provides an exceptional bicycle retail experience to each and every customer who either visits our shop or purchases from us online.
STANDARD RETURN POLICY
You may return most new, unopened items within 30 days of delivery for a full refund (minus the cost of shipping the item to you) *.
Bikes and custom wheelsets are not eligible for a refund or credit since these items are built to your specifications.
Of course, if one of these custom products was damaged in shipping, please contact us right away and we’ll sort it out.
Used or installed products are not eligible for return or refund.
FRAMES: We do accept returns on frames, however there is a 5% restocking fee on ALL frames, and you will be responsible for the shipping back to us
**ALL TAKEOFF PARTS ARE FINAL SALE NO RETURNS**
For all other products, we pay return shipping if the product is defective, if we shipped incorrect product, or if product is damaged in shipping. Customer pays return shipping otherwise.
International customers will be responsible for covering return shipping costs as well as any taxes and duties imposed.
Some select items may have a restocking fee, but these will be noted on the product page of the item.
We do not accept exchanges. If you need to get a different item, please return the one that is incorrect and place a new order for the one you need.
Not sure if your item is eligible for return? Email us at the shop Customerservice@bikeco.com
How do I process a return?
Take your new and unused items along with all the original packaging, and safely package them for shipping. We recommend using a shipping service with tracking and insurance as we are not responsible for items lost or damaged in transit.
When will I receive my refund? We process and refund all returns within 2 business days of receiving the returned item.
How do I return a defective item that has been used or installed? This is where the original manufacturer’s warranty comes into play. The Bike Company will assist you in processing your warranty request. The Bike Company is always here to help with diagnosing any issues and to advocate for our customers for any manufacturers’ warranty issues. Please send an email to customerservice@bikeco.com or call us at 949-470-1099.
