Click on these tabs to learn more about the purchasing process from BikeCo.com
Purchasing Steps from BikeCo.com (The Bike Company)
Place Your Deposit
Our team will contact you to go over common questions including common part swaps / upgrades, tuning considerations, initial setup requirements, etc.
Your bike will be built and setup for you including delivery documentation to help you better understand and fine tune the bike’s performance.
Remainder of balance is due at pickup or prior to shipment.
Delivery consultation on-site or available by phone / video conference goes over FAQ on a new MTB or eMTB highlighting common questions on suspension setup, bedding brakes, bolt checks, cockpit and seating fit, etc.
Our team will follow up several times after delivery to help you better understand minute adjustments. And of course we’re always available by phone, email or chat!
Availability Definitions:
IN-STOCK and Available Now!
Typically ready for pickup or shipment within 2-4 business days.
Custom components may change this window (we will advise).
AVAILABLE: Secure this Bike
Shows in-stock at the vendor (stock updated as often as possible).
Order is processed & shipped to BikeCo (typically 3-7 working days), built by BikeCo (usually on the day the product lands at BikeCo) for pickup or shipment.
PRE-ORDER: Due 1st week of XXX
Part of a inbound BikeCo order or shows available in this time window.
May be later or earlier than predicted depending on product availability.
Bike is due at vendor, will be quality checked, processed and shipped. (typically 3-14 business days) Built by BikeCo for delivery.
When you buy a bike from BikeCo.com you’re not getting simply a forwarded box.
Our team goes through quality control checks, builds, tunes and provides a base setup for each bike. This allows us a better chance to find the rare mechanical warranty issue, to ensure that the linkage and bearings are properly setup.
A suspension setup guide is provided and our team will begin working with you to ensure as your riding develops with your new bike suspension settings, cockpit setup, tire pressures, etc are addressed to keep you progressing.
Since we build every bike we can also offer part swaps and upgrades our competition simply cannot!
Looking for different tires? Brakes? Cockpit or Seating? Not a problem. Our team is happy to help you. Chat with our sales team about during and after purchase incentives on riding gear and accessories as well!
Your new bike typically will arrive with an absolute minimum of work required to get you on the trails. Usually this involves installing the handlebars, adjusting the headset and mounting the front and rear wheel. It’s that easy – and if you have questions you have access to the sales team and a variety of videos from BikeCo.com to help you.
Questions? No problem. Hit us up.
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