Terms & Conditions

Listed are some basics about BikeCo.com, with the least legal jargon possible!

BikeCo.com is a website primarily designed to illustrate expertise and facilitate points of contact for clients to personalize bike builds, suspension purchases or tunes as well as custom wheel builds. Its secondary purpose is offering limited components via e-commerce. Content is provided as a value added for our clients and advertising. Reviews, How-To’s, etc are the opinions of the authors and do not claim to represent any manufacturer’s opinion or sanction.

We offer mountain bikes from Ibis, Yeti and Mondraker as well as components from industry leaders like Fox Suspension, SRAM, Shimano, Magura and more. Our business model focuses on sport to pro race level MTB with product selection and services reflective of this.

BikeCo.com does not share or sell any of your data.

At all times we do our best to reasonably accommodate the fluid changes to web standards. If you have suggestions or issues please utilize the accessibility contact listed below.

Returns

STANDARD RETURN POLICY

You may return most new, unopened items within 30 days of delivery for a full refund (minus the cost of shipping the item to you) *.

Bikes and custom wheelsets are not eligible for a refund or credit since these items are built to your specifications.

Of course, if one of these custom products was damaged in shipping, please contact us right away and we’ll sort it out.

Used or installed products are not eligible for return or refund.

FRAMES: We do accept returns on frames, however there is a 5% restocking fee on ALL frames, and you will be responsible for the shipping back to us

**ALL TAKEOFF PARTS ARE FINAL SALE NO RETURNS**

For all other products, we pay return shipping if the product is defective, if we shipped incorrect product, or if product is damaged in shipping. Customer pays return shipping otherwise.

International customers will be responsible for covering return shipping costs as well as any taxes and duties imposed.

Some select items may have a restocking fee, but these will be noted on the product page of the item.

We do not accept exchanges. If you need to get a different item, please return the one that is incorrect and place a new order for the one you need.

Not sure if your item is eligible for return?  Email us at the shop Customerservice@bikeco.com

How do I process a return?

Take your new and unused items along with all the original packaging, and safely package them for shipping.  We recommend using a shipping service with tracking and insurance as we are not responsible for items lost or damaged in transit.

When will I receive my refund? We process and refund all returns within 2 business days of receiving the returned item.

How do I return a defective item that has been used or installed? This is where the original manufacturer’s warranty comes into play. The Bike Company will assist you in processing your warranty request. The Bike Company is always here to help with diagnosing any issues and to advocate for our customers for any manufacturers’ warranty issues. Please send an email to customerservice@bikeco.com or call us at 949-470-1099.

Utilizing BikeCo.com

By viewing BikeCo.com you agree to abide by the following steps to mitigate accessibility or other issues on the site:

Any issues discovered are to be brought to the attention of the accessibility contact. Concerns will be reviewed and addressed in a timely manner. If a concern remains after meaningful engagement with the accessibility contact attempting remediation then third party mediation must be attempted in good faith before any legal action can be taken.

Accessibility Statement for BikeCo.com

BikeCo.com is committed to providing accessibility for all of our clients.

We strive for the best accessibility conformance; however, some features may be unable to conform to all assistive technologies. In these cases we do our best to offer secondary solutions. For product inquiries client’s are welcome to contact us in-store, via phone at 949-470-1099, email CustomerService@BikeCo.com, use the contact form submission below or our web chat.

If you are unable to utilize any areas of this site please contact us in any of the manners listed or below. Communications for product acquisition or questions on previous purchases are typically answered as close to real time as possible. Other communications are typically answered within five (5) days.

Accessibility Contact:
Nate Collins

Email:
Nate@BikeCo.com

Phone:
949-470-1099 (calls will be scheduled as available)

Mail:
Nate Collins, Accessibility Contact
The Bike Company
21098 Bake Parkway #112
Lake Forest, CA 92630

Return to top of page.